This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is...

This is a practical guide for anyone involved with the creation and development of efficient serv...

This is a practical guide for anyone involved with the creation and development of efficient serv...

The Telehealth Service Implement Model (TSIM) is a structured framework for the development, impl...

This is the second volume in the Create, Protect, and Deliver Digital Business Value series. It p...

Critical situations such as cyberattacks and PR nightmares may not only damage your stock price, ...

To support certification in DTMethod, the Inprogress Design Lab provides a comprehensive guide fo...

This new title is essential reading for anyone wishing to understand how IT change management can...

Fundamentals of Adopting the NIST Cybersecurity Framework takes cybersecurity and business profes...

The purpose of this guide is to provide the knowledge and understanding necessary to design, impl...

The New Approach to Management Being Used in Over Forty Countries

Humanising IT(TM) applies human-centred design principles to the world of IT service management. ...