Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

This book will be a major resource for all academic researchers and practitioners interested in i...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

This book presents techniques that reflect the vast and varied experience of the authors. They ha...

Understanding the global hotel business is not possible without paying specific attention to hote...

Understanding the global hotel business is not possible without paying specific attention to hote...

Modern consumers are being bombarded with in-formation from every angle. They can't handle it and...

This new edition incorporates studies carried out since the first edition published, as well as i...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours o...

Modern consumers are being bombarded with in-formation from every angle. They can't handle it and...