Research shows that consumer conversations, client happiness and empowered employees are the pill...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when cust...

• Based on research in more than 300 innovative companies, the visionary insights of ...

Research shows that consumer conversations, client happiness and empowered employees are the pill...

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryI...

WINNER: 2016 Chartered Management Institute Management Book of the Year - Commuter's Read Categor...

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the que...

Mobile devices, new digital technologies and the increasing popularity of social media all contri...

How can you stay relevant for your customers? The answer is a combination of the following three ...

- This is not a book based on science, but a book based on 20 years of experience, gained at smal...