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  1. Service Failures and Recovery in Tourism and Hospitality : A Practical Manual
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    Tourism and hospitality services are highly prone to service-failure due to a high level of custo...

    Unser bisheriger Preis:ORGPRICE: 111,44 €

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  2. Emotional Intelligence in Tourism and Hospitality
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    Emotional intelligence is the capability to recognize, use and manage one's own emotions and thos...

    Unser bisheriger Preis:ORGPRICE: 40,68 €

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