This book provides a new and definitive overview of customer experience and how it can be managed...

'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive ov...

This new edition incorporates studies carried out since the first edition published, as well as i...

As the tourism industry develops, it is vitally important issues such as sustainability, competit...

Strategic Management for Hospitality and Tourism is an essential text for both interm...

Strategic Management for Hospitality and Tourism is an essential text for both interm...

Research delivers a multitude of approaches to value creation, represented here as a set of defin...

This book provides a holistic approach to understand the challenges and opportunities related to ...

Planning Research in Hospitality and Tourism, third edition is an accessible, concise and practic...

Planning Research in Hospitality and Tourism, third edition is an accessible, concise and practic...

Strategic Management for Hospitality and Tourism is an¿essential¿text¿for both intermediate and¿a...

This book provides a holistic approach to understand the challenges and opportunities related to ...