This book examines critical service-management concepts that have direct application in the retai...
Research, teaching interests and collective industry experiences have led to a strong belief that...
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology 4th edit...
'Great retailers are great at service.No exceptions.This book offers a wealth of insight i...
'Great retailers are great at service.No exceptions.This book offers a wealth of insight i...
This book explores the service economy and challenges that all organizations face as goods and...
This book explores the service economy and challenges that all organizations face as goods and se...
Guides managers to a new perspective that sees hospitality and tourism as essential service busin...