Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operation...

Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foun...

For trainers free additional material of this book is available. This can be found under the &quo...

Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toona...

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English,...

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of I...

For trainers free additional material of this book is available. This can be found under the &quo...

Note: This pocket book is available in several languages: English, German, Dutch. Vanaf 2001 he...

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking...

Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL®...