"e;Customers are the heart of any business. But we can't succeed if we develop only one talk ...

Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termis...

Praise for Rules to Break & Laws to Follow: How Your Business Can Beat the Crisis of Short-Termis...

"e;Customers are the heart of any business. But we can't succeed if we develop only one talk ...

In today s competitive marketplace, customer relationship management is critical to a company s p...

This classic article shows how to make mass customization and efficient and personal marketing wo...

How companies can stay competitive in a world of total transparency. With their first book, 199...

Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer E...

Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer E...

Every business on the planet is trying to maximize the value created by its customers Learn how t...

Every business on the planet is trying to maximize the value created by its customers Learn how t...

Learn How To Get Everything You Want And More In The Ultimate Book On The Not-So-Gentle Art Of Pe...